TERMS AND CONDITIONS FOR PURCHASES VIA CHAYEL UK’S ONLINE SHOP

 

1. SCOPE OF VALIDITY

1.1 The following General Terms and Conditions (in the following “T&C”) apply to all contracts between Chayel UK Ltd (in the following “we” or “us”) and a consumer that concern the purchase from our online shop https://www.chayel.co.uk in the United Kingdom (in the following "Online Shop“).
You are a consumer as understood under English consumer protection laws if you are a natural person who enters into a legal transaction for purposes that wholly or predominantly are outside of your trade, business, or profession.

1.2 By placing your order from our online shop, you agree to our T&C in their current version.
1.3 In no circumstances do we accept any alternative contractual terms even in cases where we do not expressly object to their inclusion.

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2. CONCLUSION OF CONTRACT

2.1 We conclude contracts with you via our online shop exclusively in the English language.
2.2 By placing, presenting, and advertising products in our online shop, we are not making a binding offer to conclude a contract with regard to the purchase of these products but merely wish to inform you and invite you to submit an offer to purchase.

2.3 You can place products in a virtual shopping basket without any obligation to buy them and amend the contents of your shopping basket and your other entries at all times before submitting your order by using the correction aids provided and explained for this purpose in the order process.
2.4 Only after you conclude your order by pressing the button “Confirm your order with an obligation to pay” are you submitting a binding contractual offer for the goods stored in your virtual shopping basket.
2.5 Immediately after the conclusion of your order, you will receive an e-mail from us in which we confirm the receipt of your order. Additionally, you will be shown a page in our online shop which also confirms the receipt of your order. Neither the e-mail nor the corresponding page in the online shop are to be construed as an acceptance of your offer to enter into a contract and only serve to provide you with information. We only enter into contract with you after we have sent you a further e-mail with an acceptance of your offer or after we send the ordered goods for dispatch, whichever occurs first.
2.6 We do not save the text of the contract. However, we will send you the terms of contract in our e-mail with the acceptance of your contract offer together with the order details, the T&C, and the information about your right to withdraw, therefore enabling you to save them in a form that can be reproduced.

 

3. PRICES, SHIPPING COSTS AND PAYMENT

3.1 Prices and Shipping Costs
The prices that we quote on the product pages of the ordered goods at the time of your order and before the order process is completed are binding. They are stated in British Pounds (GBP) and include the statutory value added tax. A reduction of the price by discount deduction is not possible.
Our prices stated on the product pages do not include the shipping costs. If shipping costs apply, we will enable you to find out the amount and calculation of the shipping costs via a link on the product pages and state the amount of the shipping costs in the ordering process before triggering the binding order.
If we fulfill your order by partial delivery in accordance with section 4.2, you will only incur shipping costs for the first partial delivery. If you expressly request partial deliveries, we will charge shipping costs for each partial delivery.
The purchase price for the ordered goods is due for payment after conclusion of the contract, unless the payment method selected by the customer specifies a different due date (see section 3.2).

3.2 Payment
You can pay for goods ordered in our online shop using the following methods of payment:

Credit Card
If you choose to purchase by credit card, you must provide us with the requested credit card information, such as cardholder, card number, validity, and verification number, when you place your order. We will charge your credit card after the conclusion of the contract.

3.3 PayPal
If you choose payment via PayPal, you will be redirected to the website of the online provider PayPal during the ordering process. To pay the invoice amount via PayPal, you must be registered with PayPal or register first, validate your access data, and confirm the payment instruction. After submitting the order in the online store, we request PayPal to initiate the payment transaction. The payment transaction will be carried out automatically by PayPal immediately afterward. You will receive further instructions during the order process.
PayPal payment is possible for one-time orders.

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4. DELIVERY CONDITIONS

4.1 We will only accept your order for goods if the delivery address is in the United Kingdom.
4.2 We may also fulfil an order in partial deliveries insofar as this is agreed or requested by you.
4.3 The delivery is usually performed by a shipping company commissioned by us [but in some cases may be performed by other third parties].
4.4 Unfortunately, it is not possible for you to collect the ordered goods yourself.
4.5 In the ordering process, we will inform you of the estimated delivery date. If the goods are not available, we will of course refund any payments already made. For this purpose, we will use the same means of payment that you selected in the ordering process.

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5. RETENTION OF TITLE

The goods remain our property until the purchase price has been paid in full.

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6. WARRANTY AND GUARANTEES

6.1 Warranty
We shall be liable for material defects or legal defects of delivered products in accordance with the applicable statutory provisions. Goods that we provide to you will be as described, fit for purpose, and of satisfactory quality. During the expected lifespan of your product, your legal rights entitle you to the following:
a) Up to 30 days: If your goods are faulty, you can get an immediate refund.

6.2 Guarantees
You are only entitled to additional defect rights arising from a quality and/or durability guarantee if we have expressly issued such a guarantee for the respective goods. In this case, information on any additionally applicable guarantees and their exact terms and conditions can be found in the online shop on the product page of the respective product and a further sub-page on the guarantee. We will also send you the declaration of guarantee in a separate e-mail after your order.
 

7. LIABILITY

7.1 If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
7.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents, or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products including the right to receive products which are: as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us and supplied with reasonable skill and care.
7.3 We only supply the products for domestic and private use. If you use the products for any commercial, business, or re-sale purpose, we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.